Customer Service Policy
Our
growth and popularity over the past 4 years is partly due to
our industry-leading customer service support. Our management
and staff are committed to ensuring that every advertising business
and all the couples using our website have the best experience
possible. We feel the best policy is to inform our customers,
giving them the information to make the best possible decision
for their company without high pressure selling.
Website
Server Policy
Plan
A Wedding is not responsible for any website down time loss
from server failure or maintenance upkeep. We do everything
possible to ensure our website is viewable at all times, however
we are not in control of our server service provider. With all
website servers, occasional server maintenance can cause brief
and temporary down times of websites. These are usually done
late at night when traffic is at its lightest.
No
Increase Policy
First
time renewals are guaranteed not to increase from the original
sign up pricing if payment for first renewal is received within
15 days of the first renewal date. Invoices outlining pricing
before and after removal date will be sent to customers well
in advance as a reminder.
If
you have any questions or comments regarding our policies, please do not hesitate to contact
us and one of our associates will be more than happy to
help you.
